Returns & Exchanges
At Shopville, we want you to love every piece you purchase, but if you're not completely satisfied, we offer a seamless 30-day return policy for all unworn apparel. Simply ensure your items have original tags attached to qualify for a full refund or an easy exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging, ensuring all fashion tags are intact and the garment is in its original condition.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely attach it to the outside of your return parcel.
Drop Off and Track
Hand your package to any authorized carrier location; you will receive a confirmation email once our warehouse team has processed your refund.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing